Our Commitment
The Escarpment Tea Room is committed to providing a respectful and accessible environment for all our guests. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We strive to ensure that every individual has the same opportunity to access our tea room experience—whether visiting us in Milton or browsing our website—and we are dedicated to removing barriers to inclusion.
Accessible Information and Communications
We provide our public information—including our tea selections, menu items, and reservation details—in accessible formats or with communication supports upon request.
If you require any information from our website, theescarpment.ca, in an alternative format, please contact us. We will work with you to provide a format that meets your specific needs. This includes, but is not limited to:
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Large-print versions of our High Tea menus or tea selection lists.
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Verbal descriptions of our table setups, food presentation, and gallery images for guests with visual impairments.
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Assistance with completing our online booking forms.
Feedback Process
We welcome feedback on how we provide our services to guests with disabilities. Your input helps us identify and remove barriers to ensure a better experience for everyone. If you have any questions or would like to provide feedback, please reach out to us:
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Address: 104 Tremaine Road N, Milton, ON L9T 2W9
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Phone: (416) 881-4689
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Website: theescarpment.ca/contact-us
We take all feedback seriously and will respond to your inquiry within 3 business days.
Notice of Temporary Disruptions
In the event of a planned or unexpected disruption to our services (such as temporary closure of the tea room or website maintenance), we will provide notice as soon as possible. This notice will be posted at our entrance and on our website and will include:
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The reason for the disruption.
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Its anticipated length.
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A description of alternative booking methods or services, if available.
Ongoing Improvement
The Escarpment Tea Room views accessibility as an ongoing responsibility. We regularly review our digital presence and our physical tea room environment to ensure we are meeting the needs of our guests and adhering to the Accessibility for Ontarians with Disabilities Act (AODA).
